Return and Refund policy

Krishnsakhi Refund Policy

1. No Refunds Policy At Krishnsakhi, we strive to provide the highest quality handcrafted jewelry for Indian God Idols. Due to the personalized and delicate nature of our products, we do not offer refunds once an order has been placed. We encourage customers to carefully review their orders before finalizing the purchase to ensure complete satisfaction.

2. Exchange Policy We offer exchanges under the following conditions:

  • Eligibility: Free exchanges are allowed once for orders over ₹899 within 2 days of delivery. Please ensure that the product is in its original packaging, unused, and in the same condition as received.
  • Exchange Process: For orders eligible for free exchange, we will arrange for a reverse pickup at no extra cost to you. Once we receive the returned item, we will ship the exchanged product to you.
  • Exchange Fee: For orders below ₹899, an exchange fee of ₹150 will be charged. This fee covers the cost of reverse pickup, new delivery, and handling charges.
  • Damaged Items: In the unlikely event that your product arrives damaged due to shipment, we will offer a free exchange irrespective of the order value. Please contact us immediately upon receiving the damaged item, and we will arrange for the necessary exchange.

3. How to Initiate an Exchange To initiate an exchange, please contact our customer service team within 2 days of delivery at mobile and whatsapp number 7676216065 or contact.krishnsakhi@gmail.com. Our team will guide you through the process and ensure a smooth exchange.

4. Non-Exchangeable Items Please note that items that have been used, altered, or are not in their original condition will not be eligible for exchange. Additionally, custom or personalized items are not eligible for exchange.

5. Customer Satisfaction At Krishnsakhi, customer satisfaction is our top priority. While we do not offer refunds, our team is dedicated to resolving any issues with your order. Please reach out to us if you have any concerns, and we will do our best to assist you.